Refund policy

We want you to feel completely confident with your purchase. That's why we offer a 30-day return policy from the date you receive your order.

You have 30 days from receiving your order to request a return, without giving any reason. After requesting a return, you have a further 7 days to send the product back to us.

Once your return has been received and approved, you will receive a full refund of the order amount, including any standard shipping costs you were charged. The cost of returning the product to us is your own responsibility.

US customers and other regions without a statutory right of return: While the above is a legal requirement for EU and UK consumers, we extend the same 30-day return policy to all customers worldwide as a standard service commitment, regardless of where you're ordering from.

To request a return, please contact us at Info@justmybloom.com.

We will then send you the return address and further instructions.

Exchanges

Would you prefer a different size, color, or another variant of the same product? No problem.

Any product can be exchanged for another available size, color, or variant, provided the requested option is in stock.

To request an exchange, simply contact us at Info@justmybloom.com and let us know which product you would like to exchange and which size, color, or variant you would prefer instead.

We will then provide you with the return address and further instructions for your exchange.

Conditions for Returning a Product

Where reasonably possible, the product should be returned in its original condition and packaging.

You may inspect and handle the product as you would in a physical store, to assess whether you want to keep it. If you've handled the product beyond what was necessary for that assessment (e.g. used, worn, or damaged it), we may deduct a reasonable amount from your refund to reflect the resulting loss in value.

Exceptions

The right to return does not apply to:

  • Products that cannot be returned for hygiene reasons once the seal has been broken.

  • Personalised products, or products made specifically to your specifications.

Refunds

Once we've received your return and confirmed it meets the conditions above, we will refund the amount due within 14 days, using the same payment method you used for the original order.

Questions or Complaints?

Feel free to contact us at Info@justmybloom.com — we're happy to help.