Terms of service

Terms and Conditions

Last updated: 11 July 2026

Article 1 – Company Details

[COMPANY NAME] Registered address: [STREET, POSTAL CODE, CITY, COUNTRY] Chamber of Commerce (KVK) number: [KVK NUMBER] VAT number: [VAT NUMBER] Email: [CONTACT EMAIL]

Article 2 – Definitions

In these Terms and Conditions, the following definitions apply:

Company / we / us: [COMPANY NAME], as identified in Article 1.
Customer / you: the natural person or legal entity purchasing products through the Website.
Consumer: a Customer who is a natural person acting for purposes outside their trade, business, craft or profession.
Website: the online store operated by the Company.
Products: the goods offered for sale on the Website.
Order: a request by the Customer to purchase one or more Products.
Withdrawal Period: the period during which the Consumer may cancel the contract without giving reasons, as set out in Article 7.
Durable Medium: any instrument enabling the Customer or Company to store information addressed personally in a way accessible for future reference for a period adequate for its purpose, and which allows unchanged reproduction of the stored information.

Article 3 – Applicability

3.1 These Terms and Conditions apply to every offer made by the Company and to every contract concluded between the Company and a Customer, regardless of the country from which the Order is placed.

3.2 Before a contract is concluded, the text of these Terms and Conditions is made available to the Customer electronically in a way that allows the Customer to store it on a Durable Medium.

3.3 If specific product or service conditions apply in addition to these Terms and Conditions, and there is a conflict, the Consumer may always rely on whichever provision is more favourable to them.

3.4 If any provision of these Terms and Conditions is or becomes invalid, the remaining provisions remain in full force, and the invalid provision will be replaced by a provision that most closely reflects the original intent.

3.5 Nothing in these Terms and Conditions limits any statutory right that cannot be waived under the mandatory law of the Consumer's country of residence (see also Article 17).

Article 4 – The Offer / Product Information

4.1 If an offer has a limited validity period or is subject to conditions, this is explicitly stated.

4.2 The offer contains a complete and accurate description of the Products, sufficiently detailed to allow a proper assessment by the Customer. Images are a truthful representation of the Products offered; the Company cannot guarantee that displayed colours exactly match the actual colours of the Products, due to screen display variations.

4.3 Obvious errors or mistakes in the offer (e.g. clearly incorrect pricing) do not bind the Company.

4.4 Each offer contains information that makes clear to the Customer what rights and obligations follow from acceptance of the offer, including at least:

the price, including or excluding VAT/sales tax as applicable per region, and — where relevant — a notice that import duties or import VAT may be charged separately (see Article 10);
shipping costs, if any, or how these will be calculated and shown at checkout;
how the contract is formed and what steps are required;
whether the right of withdrawal applies;
payment, delivery and performance methods;
the period during which the offer / stated price is valid;
available sizes, colours and materials, where applicable.

Article 5 – Formation of the Contract

5.1 The contract is formed at the moment the Customer accepts the offer and meets the applicable conditions.

5.2 If the Customer has accepted the offer electronically, the Company will promptly confirm receipt of the acceptance electronically (order confirmation email). Until this confirmation is sent, the Customer may cancel the contract.

5.3 The Company takes appropriate technical and organisational measures to secure the electronic transfer of data and ensures a safe online environment, including for electronic payments.

5.4 The Company may, within legal limits, verify whether the Customer can meet payment obligations. Based on this, the Company may refuse an Order or attach specific conditions to it, with reasons given.

5.5 Every contract is entered into subject to sufficient availability of the relevant Products.

Article 6 – Prices and Payment

6.1 Prices stated during the validity period of an offer are not increased, except for changes in VAT/sales tax rates or other government-imposed charges.

6.2 Prices shown to customers in the EU include applicable EU VAT unless stated otherwise. Prices shown to customers outside the EU (including the UK and US) may exclude local sales tax, VAT, customs duties or import charges, which may be collected separately by the carrier or relevant authority at the point of import — see Article 10.

6.3 All prices are subject to typing and printing errors. No liability is accepted for the consequences of such errors, and the Company is not obliged to deliver a Product at an incorrectly stated price.

6.4 Payment must be made through one of the payment methods offered at checkout.

Article 7 – Right of Withdrawal (Returns)

7.1 General policy. The Company offers all Customers, in every country it ships to, a 30-day withdrawal/return period, starting the day after the Product is received. This applies regardless of the Customer's location and is, for EU and UK Consumers, more generous than the statutory minimum described below.

7.2 EU Consumers. Under the EU Consumer Rights Directive, Consumers have a statutory right to cancel a purchase within a minimum of 14 days without giving reasons. The Company extends this to 30 days as described in 7.1.

7.3 UK Consumers. Under the UK Consumer Contracts Regulations 2013, Consumers have a statutory right to cancel within a minimum of 14 days after delivery. The Company extends this to 30 days as described in 7.1.

7.4 US Customers and other regions without a statutory withdrawal right. US federal law does not require a general right of withdrawal for online retail purchases (state rules may vary). The Company nonetheless voluntarily offers the same 30-day return policy described in 7.1 as a customer service commitment, not as a legally mandated right. This means the Company may, at its discretion, adjust or clarify the practical process for this group without affecting the statutory rights of EU/UK Consumers.

7.5 Condition of returned goods. During the 30-day period, the Customer must handle the Product and its packaging with care. The Product may only be unpacked or used to the extent necessary to assess whether the Customer wishes to keep it. Where reasonably possible, the Product should be returned with all accessories, in original condition and packaging, following the return instructions provided by the Company.

7.6 How to exercise the right. The Customer must notify the Company of their wish to return the Product, in writing (email is sufficient), within the 30-day period, and must then send the Product back within 14 days of that notification. The Customer bears the burden of proof that the Product was returned in time (e.g. proof of shipment).

7.7 If the Customer does not notify the Company within the applicable period, or does not return the Product within the required timeframe, the sale is considered final.

Article 8 – Costs and Refunds on Withdrawal

8.1 If the Customer exercises the right of withdrawal, the cost of returning the Product is borne by the Customer, unless stated otherwise at checkout or in a specific promotion.

8.2 If the Customer has paid an amount, the Company will refund this as soon as possible, and in any event within 14 days after the Company has received the returned Product or received satisfactory proof that it has been sent back.

8.3 Any import duties, customs fees or non-refundable taxes paid on the original shipment are not refunded by the Company, unless required by local mandatory law.

Article 9 – Exclusions from the Right of Withdrawal

9.1 The Company may exclude the right of withdrawal for the Products/services listed below, provided this exclusion was clearly stated in the offer, in good time before the contract was concluded.

9.2 Exclusion is possible for Products that:

were made to the Customer's specifications;
are clearly personalised;
cannot be returned due to their nature;
can spoil or deteriorate quickly;
have a price linked to fluctuations in the financial market beyond the Company's control;
are sealed hygiene products (e.g. earrings, swimwear liners, certain accessories) where the seal has been broken after delivery;
are sealed audio, video or software products where the seal has been broken after delivery.

9.3 Exclusion is possible for services relating to accommodation, transport, catering or leisure activities to be performed on a specific date, or services that began with the Customer's express prior consent before the withdrawal period ended.

Article 10 – Delivery, Shipping and Import Charges

10.1 The Company ships worldwide. Estimated delivery times are between 4 and 9 business days, depending on destination; exact carrier(s) and delivery estimates are shown at checkout.

10.2 Shipping costs are calculated and shown to the Customer at checkout before the Order is placed.

10.3 For shipments to destinations outside the EU (including, where applicable, the UK and US), local import duties, customs clearance fees or import VAT/sales tax may apply and are the responsibility of the Customer, unless explicitly stated otherwise. These amounts are typically collected by the carrier or postal service upon or after delivery and are outside the Company's control.

10.4 The Company will take reasonable care in packaging and dispatching Orders but is not liable for delays caused by customs authorities, carriers, or events outside its reasonable control (see Article 13 – Force Majeure).

Article 11 – Conformity and Warranty

11.1 The Company warrants that Products comply with the contract, the specifications stated in the offer, and reasonable requirements of soundness and/or usability, as well as the legal provisions in force at the date the contract was concluded.

11.2 Any warranty provided by the Company, manufacturer or importer does not affect any statutory rights the Consumer may invoke against the Company, including:

for EU Consumers: the statutory legal guarantee of conformity (generally a minimum 2-year period from delivery) under the applicable EU consumer sales rules;
for UK Consumers: the statutory rights under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose and as described);
for US Customers: any applicable implied warranties of merchantability or fitness for a particular purpose under state law, to the extent not validly disclaimed.

11.3 Any defects or incorrectly delivered Products must be reported to the Company in writing within a reasonable time after discovery, and in any event within 30 days of delivery. Products returned under warranty should, where possible, be sent in their original packaging.

11.4 The warranty does not apply where:

the Customer has repaired or altered the Product themselves, or had it repaired/altered by a third party;
the Product has been exposed to abnormal conditions, treated carelessly, or used contrary to the Company's instructions or the packaging instructions;
the defect results wholly or partly from regulations imposed by any government regarding the nature or quality of materials used.

Article 12 – Liability

12.1 To the extent permitted by mandatory law, the Company's liability for indirect or consequential loss is excluded.

12.2 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable mandatory law (including EU, UK or US consumer protection law).

Article 13 – Force Majeure

13.1 The Company is not obliged to fulfil any obligation if prevented from doing so by a circumstance beyond its reasonable control, including but not limited to carrier delays, customs delays, strikes, natural disasters, or governmental measures.

Article 14 – Intellectual Property

14.1 All intellectual property rights relating to the Website and its content (including logos, product photography, text and design) belong to the Company or its licensors. Nothing in these Terms grants the Customer any right to use these except for personal, non-commercial use in connection with placing an Order.

Article 15 – Complaints and Dispute Resolution

15.1 Complaints about the performance of the contract should be submitted to the Company, fully and clearly described, within a reasonable time via [CONTACT EMAIL].

15.2 EU Consumers may also use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/

15.3 UK Consumers may refer unresolved disputes to an approved Alternative Dispute Resolution (ADR) body, where applicable.

15.4 Using a complaints procedure does not affect a Consumer's right to bring a claim before a competent court.

Article 16 – Privacy and Cookies

16.1 The Company processes personal data in accordance with its separate Privacy Policy, which explains what data is collected, why, and the Customer's rights.

16.2 The Website uses cookies, including the Meta (Facebook/Instagram) Pixel and general analytics/functional cookies, as described in the Company's separate Cookie Policy. By continuing to use the Website (subject to cookie consent choices), the Customer agrees to this use as described there.

Article 17 – Governing Law and Jurisdiction

17.1 These Terms and Conditions are governed by the laws of the Netherlands.

17.2 Any disputes between the Company and a Customer will be submitted to the competent court in Utrecht, the Netherlands, unless mandatory law provides otherwise.

17.3 Mandatory consumer protection. Notwithstanding 17.1 and 17.2, if the Customer is a Consumer resident in the EU, UK, or elsewhere, this choice of law and jurisdiction does not deprive the Consumer of the protection afforded by any mandatory provisions of the law of their country of habitual residence, where such provisions cannot be derogated from by agreement (e.g. under EU Regulation 593/2008 "Rome I" and equivalent UK/other rules).

Article 18 – Final Provisions

18.1 Situations not covered by these Terms and Conditions should be assessed in the spirit of these Terms and Conditions.

18.2 The Company may update these Terms and Conditions from time to time. The version applicable at the time an Order is placed governs that Order.